Privacy Policy

1. Introduction

Ceylon 3D (“we”, “us”, “our”) is committed to protecting the privacy of anyone who contacts us or uses our website at https://www.ceylon3d.com. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

2. Information We Collect

We collect information in the following ways:

• Information you provide directly through the website contact form
• Information exchanged when you contact us via WhatsApp using the floating button on our website
• Information you share when contacting us by phone or visiting our premises

3. Information You Provide

When you submit a project enquiry through our website contact form, you may provide:

• Your name
• Your phone number
• The type of service you are interested in
• Quantity requirements
• A description of your project or requirements

This information is used solely to respond to your enquiry and to prepare a quotation or provide guidance about our services.

4. How We Use Your Information

We use the information you provide to:

• Respond to your project enquiry
• Prepare and communicate a quotation
• Manage and fulfil your order if you proceed
• Contact you regarding the status of your project

We do not use your information for unsolicited marketing purposes.

5. Project Enquiries

Enquiries submitted through our website contact form are received directly by Ceylon 3D. We do not use automated third-party marketing platforms to process your enquiry data.

6. WhatsApp Communication

Our website includes a floating button that opens a WhatsApp chat with our team. If you use this button, you will be redirected to WhatsApp (wa.me), a service operated by Meta Platforms, Inc. Any communication conducted via WhatsApp is subject to WhatsApp’s own Privacy Policy and Terms of Service.

Ceylon 3D receives only the content of messages you voluntarily send to us through WhatsApp. We do not collect your WhatsApp profile data or phone number unless you share them directly.

7. Cookies and Analytics

Our website does not currently use cookies for tracking or analytics purposes. We do not operate Google Analytics, Meta Pixel, or any other behavioural tracking service.

If we introduce analytics in the future, this policy will be updated and you will be informed.

8. Third-Party Services

Our website uses the following third-party services:

• Directus CMS — our gallery images are served from a content management system hosted at cms.print3d.hitinnovations.lk. Visiting our gallery may result in your browser making requests to this server to load images. No personal data is shared with this service beyond standard HTTP request metadata (IP address, browser type) as part of normal web operation.
• Google Reviews — we link to our Google Reviews page. Clicking this link takes you to Google’s website, which is governed by Google’s own Privacy Policy.
• WhatsApp (Meta) — as described in Section 6 above.

9. Data Storage

Project enquiry information received via our contact form and WhatsApp is stored internally by Ceylon 3D for the purpose of managing your project. We take reasonable steps to keep this information secure.

10. Data Retention

We retain enquiry and order information for as long as is necessary to fulfil the related project and for a reasonable period thereafter for business record-keeping purposes. If you would like your information to be removed from our records, please contact us.

11. Data Security

We take reasonable steps to protect the information you share with us from unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Sharing of Information

We do not sell, trade, or share your personal information with third parties for marketing purposes. We may share information only where required by law or in connection with the direct fulfilment of your order (for example, if delivery is arranged through a courier service).

13. External Links

Our website may contain links to external websites, including Google Reviews and WhatsApp. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.

15. Contact

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Business: Ceylon 3D
• Address: No 23 Gonavila, Makandura 60170, Public Library Shopping Complex
• Phone / WhatsApp: 074 311 7565